NATIONAL / INTERNATIONAL
Services and Transport Conditions
Calculamos el precio y los tiempos de entrega de tu pedido en función del peso
del paquete y la dirección de envío.
Spain and Portugal
Delivery times: expressed in business days and counted after confirmation of payment order.
Peninsular Spain and Portugal
Delivery
2 business days
After confirmation of payment order
Price by weight
Free for orders over 100€
7,90€ for orders less than 100€
Balearics
Delivery
4 business days
After confirmation of payment order.
Price by weight
Free for orders over 100€
7,90€ for orders less than 100€
Canarias, Ceuta and Melilla
CERTIFIED PRODUCTS
Iberian purity audited and accredited by ENAC.
Online Security
Maximum transparency and security when buying.
EXPRESS DELIVERY
24 / 48h in the Peninsula and 2/5 days in EU countries.
RETURN GUARANTEE
Product change within 15 days.
International Deliveries
Delivery times: 3 to 4 working days after confirmation of payment order.
ZONE 1: FRANCE
ZONE 2: GERMANY, AUSTRIA, BELGIUM, DENMARK, HOLLAND, ITALY, LUXEMBOURG
ZONE 3: SLOVAKIA, SLOVENIA, ESTONIA, GREECE, HUNGARY, IRELAND, LATVIA, LITHUANIA, POLAND AND THE CZECH REPUBLIC
ZONE 4: FINLAND, NORWAY, SWEDEN AND SWITZERLAND
Calculation of the Order Weight
To determine the order weight, in the products which weights are expressed between a minimum and a maximum, will be used the intermediate value. For example:
- Item: Acorn-fed Iberian ham Gran Reserva Especial.
- Weight: About 7,5/8 kg. (Interval 0,5 kg.)
- Value taken for the calculation of the order weight: 7,750 kg.
In addition will be considered the weight of the packing which represents an increase of a 10% on the sum of the weights of all the products that compose the order.
Delivery Terms
The delivery terms that appear in the table are expressed in working days to count from the confirmation of the order collect in our banking account.
The transport agencies selected by our company enjoy recognized prestige and are specialized in the nutritional sector.
Sending and Delivery Procedure
Once received in our banking account the pay in of the amount of the order, the merchandise is sent from factory, notifying it to the client by email the departure of the same. During the transport the sending is insured.
When arriving at destiny, the carrier, will realise the delivery in the indicated address. If there is nobody in the address, they will call you by telephone or they will leave a note to agree the delivery.
It is very important, when receiving the package, to observe if it is delivered in perfect conditions. In other case, you should register it in the delivery note before signing it, to make possible to tramit a claim if it was necessary.
Peninsula Sendings
The average delivery period in peninsula is of 24/48 workable hours, to count since it appears the pay in of the order in our account.
Canary Islands, Ceuta and Melilla Sendings (Spain)
To the orders coming from the Canary Islands, Ceuta and Melilla will reduce the taxes, that appear included in the published prices. This reduction will take place during the automated process of the purchase.
The local taxes, duties and custom duties, if there are, will be paid by the client in the destiny, at the delivery of the merchandise.
European Union Sendings
The orders of countries of the European Union may be done through our online store in automatic way. For a correct sending of them it is requested to fill up the direction of delivery in a complete way and with clarity.
Order of European companies with an intracommunity VAT number.
To the companies coming from countries of the European Union which are enrolled in the registry of intracommunity operators, will discount the taxes. These conditions are only applicable to companies with a intracommunity VAT number and they will have to make the order by email or telephone.
Sending Packaging Options
All the products offered by Encina Don Alberto count on the optimal packaging for their correct preserving. Besides their individual packing, and based on the destiny of the sending, the products may be presented in the two following ways:
Optimized packaging
Is the packaging with all the orders are sent by default, unless the client selects another option, and it doesn’t mean an increase in the order amount. The hams and shoulders are presented with rope, label, seals and individually covered, and the inlays labelled and vacuum-packaged. The sending is realized in a serigraphy resistant cardboard case. Which could contain 1 to 4 pieces as maximum, depending on the weight of them and the number of products which compound the order. This system is the most respectful with the environment because tries to optimize the volume of the sending boxes.
This option is available for all the destiny: national and European Union.
Gift packaging (+3%)
This packaging consist on a special gift presentation. For that is used a box with an elegant design. Each ham or shoulder piece, besides its labelled, seals and textile cover, is packed in a gift box in an individual way and may be accompanied of some of our inlays which the client selects.
You may select this special packaging system during the automatized buying process only for sendings to the peninsula. This option will have an extra cost of the 3% over the total cost of the order before adding the transport costs and without count for this calculation the products of the category “Gift Lots” if you have added anyone to your order, as they have this presentation.
If you wish the gift packaging for a different destiny than the peninsula, you should realize the order through email of telephone to estimate the cost of this option for your exact destination.
This presentation is ideal for company and Christmas gifts.